Management and Business Skills Seminars:

Computer Applications Seminars:

Applied Supervision

This course facilitates the real world application of supervisory principles and management theory previously learned in Elements of Supervision.  Prerequisite: Elements of Supervision.  Units: 0.2

Assertion Applications

Practice the applications of behavior patterns and assertion skills learned in Assertion Training.  Prerequisite:  Assertion Training    Units: 0.2

	Ticket #:	9803401	Presenter:	C. Breit
	Dates:	Oct 11	Days:	Fri
	Time:	8 am to 4:50 pm	Location:	GGC/Rm223

Assertion Training

To communicate clearly and concisely without being overly aggressive or shy is an important skill in today's workplace.  Learn to get things done effectively through others, to say "no" without feeling guilty, and many other assertive techniques.      Units: 0.2

Avoiding Burnout

Today's fast-paced organizations can use up the energy and internal forces that normally motivate employees.  This energy drain is called "burn-out".  Its symptoms are listlessness, fatigue, and loss of interest in the job.  This seminar is designed to assist employees in high-stress jobs to understand and avoid the harmful effects of burn-out.    Units: 0.2

	Ticket #:	9807601	Presenter:	B. Lindquist
	Dates:	Sept 9,11	Days:	Mon, Wed
	Time:	8 am to11:50 am	Location:	GGC/Rm222

Basic Writing Skills

Often we read memos, letters, and reports that leave us uncertain as to their meaning.  Possible causes for this could be improper structure, poor organization, improper grammar, and spelling errors.  All employees need to be aware of these problems and develop skills to avoid them.  This seminar will help employees improve their basic writing skills to increase the effectiveness of written communication.  Units: 0.4

Body Language in Business

Improve the quality of interactions through successful body language.  Discover the importance of body language, how to use it to influence co-workers and other business associates, and how to achieve better body language in the workplace.    Units: 0.2

Building Interpersonal Skills

How to increase effectiveness through improved interpersonal relationships. Includes work/personality styles, self-analysis, assertiveness, establishing credibility and coping with anger.  Units: 0.2

	Ticket #:	9807701	Presenter:	V. Garrett
	Dates:	Sept 9,11	Days:	Mon,Tue
	Time:	1 pm to 4:50 pm	Location:	IWMD/Rm256

Building Your Vocabulary

A basic course to improve vocabulary for use on the job.  It is important for employees to understand and effectively use the words exchanged daily in both verbal and written communications.  Materials:  Please bring a dictionary for use in class.   Units: 0.4

Career Management

When first entering an organization, most employees have high aspirations of future advancement and growth.  After a few years without change, many become apathetic and unproductive.  Attain career goals by learning the process of career development, job and skill analysis, and action planning.  Units: 0.2

Coaching Your Employees

This workshop will help supervisors and managers build coaching, motivation and conflict resolution skills to deal with difficult employees and situations.  Participants will learn reinforcement techniques, how to sustain improved employee performance, and how to keep performance discussions honest, open, on track, and in accordance with sound personnel practices.  Units: 0.2

	Ticket #:	9807401	Presenter:	B. Gold
	Dates:	Sept 17,19	Days:	Tue, Thu
	Time:	8 am to11:50 am	Location:	GGC/Rm222

Coping With Negative People

Truly negative people--Negaholics--are addicted to being negative and strive to pass on their negative feelings to everyone around them.  This seminar provides a wide variety of coping techniques to maintain a positive attitude, reduce stress, and improve life at work.  Units: 0.2

Creativity and Brainstorming

Sharing ideas and information is one of the most effective problem solving techniques.  This seminar focuses on a wide variety of ways to harness creativity at work in order to find and implement new solutions and options on the job. Units: 0.2

Cross-Cultural Communications

Today's organization is comprised of a multi-cultural workforce.  Learn techniques for communicating cross-culturally strategies for interpreting information, and three elements of culture that influence decisions and problem resolution.  Units: 0.2

Dealing Successfully with the Public and Customers

Employees that have direct contact with the public and customers are required to handle a wide variety of interpersonal situations.  How each employee handles these situations can have an impact on the image of the organization.  Deal with the public and customers in an effective manner.  Learn to establish rapport, control sensitive situations, and solve problems.  Units: 0.2

Differing Perceptions in the Workplace

Learn the differences in male/female perception to include different communication processes and work styles, and how best to utilize that perception to be effective.   Units: 0.2

Diversity in the Workforce

In terms of ethnicity and gender, diversity in the workforce is one of the big challenges for organizations.  Learn the benefits and challenges of a diversified workforce and techniques to meet and respond to these challenges.   Units: 0.2

Effective Communications

When communications are unclear or misunderstood, the productivity of the organization suffers.  To communicate effectively, we must not only pay close attention to the words we use, but also to the nonverbal statements we make through facial expressions, voice tone, posture, and gestures.  This seminar offers practical guidelines for communicating orally and how to identify nonverbal messages.  Units: 0.2

Elements of Supervision

Directing the effects of others is one of the most critical functions of an organization.  To be effective in today's complex environment, the supervisor must be equipped with comprehensive management skills.  This seminar offers the basic techniques necessary for supervisors to properly utilize the abilities of the employees.  Units: 0.4

	Ticket #:	9807002	Presenter:	B. Ash
	Dates:	Oct 4,11	Days:	Fri
	Time:	8 am to 4:50 pm	Location:	SCRT/Commty.Room

Goal Setting on the Job

Goal setting is necessary to insure accomplishment of our job responsibilities. You will learn to understand the roadblocks to goal achievement on the job; develop a plan to meet short- and long-term goals; and learn to establish a support system to achieve these goals.  Units: 0.2

Grammar and Punctuation Skills

Using proper grammar and punctuation not only improves the clarity of business communications, but also allows the receiver to form a positive impression of the sender.  This seminar provides the basic fundamentals necessary to recognize and apply the principles of grammar and punctuation in order to improve business writing skills.  Units: 0.4

How to Be Interviewed

Many times during our career we are faced with the process of being interviewed.  How we perform during an interview determines not only whether we get the job or promotion but also the direction of our future.  This seminar is designed to reduce the stress of an interview by helping participants make the best possible impression.  Units: 0.2

	Ticket #:	9804901	Presenter:	M. McDonald
	Dates:	Sept 10,12	Days:	Tue, Thu
	Time:	8 am to 11:50 am	Location:	GGC/Rm222

How to Delegate Effectively

The major reason for professional failure is the inability to delegate effectively.  In any organization, regardless of size, there is no one individual who can do all that must be done.  This seminar is designed to demonstrate effective delegation techniques which help improve results by achieving through others.  Units: 0.2

	Ticket #:	9806402	Presenter:	B. Lindquist
	Dates:	Oct 1,3	Days:	Tue, Thu
	Time:	8 am to 11:50 am	Location:	GGC/Rm222

Improving Employee Performance

Human resources are the key to any successful organization.  If an organization is to maintain or improve its overall productivity and performance, it must improve the performance of individuals employed within the organization.  This seminar will focus on techniques to improve employee performance.  Units: 0.2

Interpersonal Relationships in the Office

Is your office survival system working for or against you?  How well do you cope with office politics and gossip?  As people with different backgrounds, point-of-views, values, needs, and personalities interact, a variety of interpersonal behaviors develop.  This seminar is designed to help the participant understand and deal with the dynamics of office life.  Units: 0.2

Interviewing Techniques

Covers the variety of techniques used in the selection and counseling of employees for various types of interviewing situations.  Includes: planning and organizing an interview, gathering and exchanging information using open- and closed-ended questions, and evaluating the results of an interview.  Units: 0.4

	Ticket #:	9804201	Presenter:	C. Breit
	Dates:	Sept 16,18,23,25	Days:	Mon, Wed
	Time:	1 pm to 4:50 pm	Location:	GGC/Rm222

Learning to Listen

People at work spend at least half their time listening.  Unfortunately, only a fraction of what is heard is really understood.  Effective communication is measured by reception; from any message, only the part received can realistically be called communications.  This seminar provides the basic skills for listening effectively and focuses on techniques for the improvement of concentration and memory.  Units: 0.2

Managing Conflict on the Job

Today, people have high demands and expectations placed on them, both on and off the job.  It is quite common for these pressures to result in conflicts that affect job performance.  This seminar is designed to help the participants identify the causes of conflict and reduce its effects.  Units: 0.2

Memory Skills

Our ability to remember salient information from the vast amounts of data we receive each day directly impacts our job effectiveness.  The importance of remembering certain names, dates, times, and facts cannot be overemphasized.  At this seminar, you will learn how memory works; how aging and nutrition affect memory; how to understand the mind/brain/body connection; proper listening habits; concentration techniques; skills which you can practice to improve your memory.  Units: 0.2

	Ticket #:	9802201	Presenter:	L. Berman
	Dates:	Aug 26,28	Days:	Mon, Wed
	Time:	8 am to 11:50 am	Location:	GGC/Rm222

Negotiation Techniques

This seminar offers participants the skills necessary to effectively negotiate for the resources needed to achieve their individual objectives.  Units: 0.2

	Ticket #:	9804301	Presenter:	V. Garrett
	Dates:	Sept 23,25	Days:	Mon, Wed
	Time:	1 pm to 4:50 pm	Location:	IWMD/Rm256

Organizing Files and Records

Do you have problems efficiently filing documents and quickly retrieving them?  Reduce your filing and retrieval time by learning to develop an organized, well controlled system.  Units: 0.2

Overcoming Speech Fright

Overcome anxieties that may occur when making various types of presentations.  Learn causes of speech fright, cognitive restructuring, systematic desensitization, and techniques to reduce speech fright.  Practice public speaking in non-threatening settings.  Units: 0.2

Preparing for Supervision

This program will give participants practical techniques and approaches to prepare them for the job of supervisor.  Understanding the role of the supervisor is a major focus along with delegation, performance review, communication, handling difficult employees and how to prepare for the supervisory job interview.  Units: 0.2

Presentation Skills

Employees are asked occasionally to make a presentation to colleagues, professional associations, and social groups.  The ability to speak to groups can be improved by learning basic principles and applying various techniques.  This seminar is designed to give each participant the opportunity to prepare and deliver a presentation in a supportive environment.  Units: 0.4

	Ticket #:	9804501	Presenter:	C. Breit
	Dates:	Sept 30 Oct 2,7,9	Days:	Mon, Wed
	Time:	1 pm to 4:50 pm	Location:	GGC/Rm223

Problem Solving/Decision Making

Knowledge and understanding of problem solving skills is an essential ingredient to job effectiveness.  All too often in daily operations, problem solving is improperly approached due to lack of training in this area.  This seminar focuses on the development of problem solving techniques through the application of learned skills.  Units 0.2

Professional Image on the Job

Today, both men and women need to project a professional image on the job.  This image communicates how you feel about yourself and how others respond to you.  Dressing professionally and communicating successfully assists you in getting the types of positive responses from people you are looking for.  This seminar will assist you in increasing your personal credibility and impact.  Units: 0.2

Proofreading Skills

When reading a memo, letter, or report, it is frustrating to have your train of thought interrupted by misspelled words and typographical errors.  When these errors occur, the content of the message is lost and the communication process suffers.  With proper proofreading skills these problems can be avoided. This seminar covers the effective application of proofreading techniques by focusing on the identification and correction of  errors that frequently occur in business communications.  Units: 0.2

Stress Reduction Techniques

Stress can cause a reduction in one's performance and productivity.  How one understands and manages stress will determine the impact it has on the job and in personal lives.  This seminar is designed to learn coping mechanisms, relaxation techniques, and self-assessment skills.  Units: 0.2

Telephone Techniques

How many times have you been put on "hold" and forgotten?  Have you called someone and been given the impression that you were rudely interrupting something?  How a caller is handled directly reflects on the ability of the person taking the call and the image of the organization.  Proper telephone techniques can greatly improve the public's impression of an agency and increase its effectiveness.  This seminar is designed to help people handle telephone calls efficiently, pleasantly, and with finesse.  Units: 0.2

Time Management

Time is the most limited of all our resources.  As demands on our time constantly increase, it becomes imperative that we employ methods to properly allocate our time and energy.  We must also avoid losing our flexibility by becoming a slave to a rigid scheduling process.  This seminar offers various techniques of time management that can adapt to the needs of the participant.  Units: 0.2

Understanding Personal Workstyles

Working together is sometimes not as easy as it sounds.  Most employees intend to cooperate and follow through on the job but variables such as individual goals, personal expectations, desire for status quo vs. change, etc., noticeably influence the climate in any work group.  In this seminar you will learn to identify the major characteristics of four basic workstyles.  Learn to identify your own workstyle; to analyze your workstyle under stress.   Units: 0.2

Writing Effective Reports

Decisions are made daily based on reports that may represent hours of research, interviews, testing, analysis, and evaluation.  Many times these reports are uninteresting, poorly organized, too long, full of jargon, and statistically laborious.  This seminar is designed to help individuals write reports that are clear, concise, easily understood, and create a positive impression.  Units: 0.4

*** COMPUTER CLASSES ***

Enrollment for most computer classes will be held at 25 allowing each student their own computer to work on.  This is a new scheduling practice so REGISTER NOW!

Access - Beginning

Learn Database Basics: data entry, forms, queries, and report generations.  Prerequisite: Good working knowledge of computer keyboarding and any other computer software program(s).  This class is not for beginning computer users.  Materials:  1 high density disk for PC.  Units: 0.2

Access - Intermediate

Learn to use Database Wizards, export data to Word and Excel, perform queries and filter records in a database file.  Prerequisite: Access - Beginning.  Materials:  1 high density disk for PC.   Units: 0.2

Access - Advanced

Learn advanced features of ACCESS:  Database relationships, forms, reports, design user interface, and macros.  Prerequisite: Access - Intermediate.  Materials:  1 high density disk for PC.  Units: 0.2

	Ticket #:	9806802	Presenter:	T. Wood
	Dates:	Oct 1,3	Days:	Tue, Thu
	Time:	8 am to 11:50 am	Location:	GGC/Rm214

Excel - Beginning

Introduction to the creation of worksheets using Excel.  Includes entering data, formulas, formatting, cut, copy, paste and printing.  Prerequisite: Good working knowledge of computer keyboarding and any other computer software program(s).  This class is not for beginning computer users.  Materials:  1 high density disk for PC.   Units: 0.2

	Ticket #:	9801405	Presenter:	J. Bock
	Dates:	Oct 15,17	Days:	Tue, Thu
	Time:	1 pm to 4:50 pm	Location:	GGC/Rm214

Excel - Intermediate

Additional topics for students familiar with the basics of Excel.  Includes functions, templates, database applications, sharing between applications, and charting.  Prerequisite: Excel - Beginning.  Materials:  1 high density disk for PC.      Units: 0.2

Excel - Advanced

Advanced procedures utilizing all Excel features including database, macros, scenarios, and job related tasks.  Prerequisite: Excel - Intermediate.  Materials:  1 high density disk for PC.  Units: 0.2

Introduction to the Internet

Instruction on the use of the Internet including history, how to get connected, an overview of the World Wide Web, explanation of web browsers covering both Netscape and Internet Explorer; issues of children and Internet use, and credit card use.  Students will learn through hands-on activities to retrieve information and to perform basic searches.  Units: 0.2

Introduction to Windows 98                                                                                     

This seminar is suggested for beginning computers students.  Learn how to navigate the Windows 98 operating system.  Includes instruction in manipulating windows, running programs, and file management; creating and managing folders and files with Windows Explorer and My Computer.  Customize Windows 98 to fit your needs.  Units: 0.2

PowerPoint - Beginning

Learn the basics of this powerful presentation package.  Includes instruction in creating presentations from design templates, adding graphics, developing note pages and handouts, and running a timed on-screen show.  Prerequisite: Good working knowledge of computer keyboarding and any other computer software program(s).  This class is not for beginning computer users.  Units: 0.2

PowerPoint - Intermediate

Enhance you knowledge of PowerPoint and learn time-saving techniques in creating a presentation, customizing slide layouts, introduction to charts, working with drawing tools, and embedding objects from other applications.  Prerequisite: PowerPoint - Beginning.  Units: 0.2

	Ticket #:	9809101	Presenter:	C. Tanner
	Dates:	Sept 10,12	Days:	Tue, Thu
	Time:	1 pm to 4:50 pm	Location:	GGC/Rm214

PowerPoint - Advanced

Advanced procedures include additional chart options, object linking and embedding, creating hyperlinks, adding sound and media clips, animation, customizing note pages and handouts, redesigning templates, and slide show controls.  Prerequisite: PowerPoint - Intermediate.  Units: 0.2

	Ticket #:	9809201	Presenter:	F. Hernandez
	Dates:	Oct 21,23	Days:	Mon, Wed
	Time:	8 am to 11:50 am	Location:	GGC/Rm214

Web Page Development for Beginners

An introduction to web page development and design techniques.  Participants will learn about the WWW and the Internet; how to create and link web pages, insert images, and apply themes using both MS Front Page 2000 and HTML.  Units: 0.2

Web Page Development - Intermediate

An intermediate overview of web site development using MS Front Page 2000.    Participants will learn to use the more advanced features of Front Page to create a more dynamic and interactive web site.  Units: 0.2

Word - Beginning

Instruction in the fundamentals of Microsoft Word to learn to create, edit and print business related documents.  Materials:  1 high density disk for PC.  Units: 0.2

	Ticket #:	9802603	Presenter:	C. Tanner
	Dates:	Sept 17,19	Days:	Tue, Thu
	Time:	1 pm to 4:50 pm	Location:	GGC/Rm214

Word - Intermediate

Basic procedures for: cut and paste, working with multiple windows, formatting, tables, macros and merge.  Prerequisite: Word - Beginning.  Materials:  1 high density disk for PC.  Units: 0.2

Word - Advanced

Advanced procedures in graphics, charts, newsletters, and job related tasks using all components of Microsoft Word.  Prerequisite: Word - Intermediate.  Materials:  1 high density disk for PC.  Units: 0.2

	Ticket #:	9802901	Presenter:	J. Bock
	Dates:	Sept 23,25	Days:	Mon, Wed
	Time:	8 am to 11:50 am	Location:	GGC/Rm214

Copyright © 1999 PSI Business Seminars. All rights reserved.
Revised: July 06, 2004